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Product Summary

With personalized communication across various channels, agents can accurately provide support in real-time. Solution allows tracking of inbound requests and questions and to route the requests and track when the request is fulfilled. Eccentex provides pre-configured solution that allows rapid adoption of custom functionality and custom structured data.  
24/7 Web Access and access to customer Information anytime, anywhere
Flexible & feature-rich interface for Omni channel interactions.
Easy ticket Management Intelligent Ticket Routing based on configurable workflows
Real Time Notifications
Configurable Service Level Agreements
in-App Chat and Knowledge base
Ability to convert customer data for upload 
Ability to create custom reports based on different criteria’s
Ability to configure/define roles and groups and what type of access/permission each should have
Integration with Genesys PureCloud, Genesys PureEngage and AVAYA products

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