Eccentex Claims Case Management Solution captures and tracks external customer complaints or issues, including allowing the user to see the status of their complaint or issue and provides automated generation of appropriate emails tied to events.
With Eccentex Claim Claims Case Management Solution you can
• Manage all aspects of a claim, from early assessment to investigation to settlement.
• Easily access case information
• Search across all cases
• Process and schedule tasks, notifications, and time-based reminders increasing efficiency across claims operations even during times of higher volume.
• Configure SLAs per business need
• Convert customer data for upload
• Create custom reports based on different criteria’s
• Configure/define roles and groups and what type of access/permission each should have
• Create and modify custom business objects, forms and workflow