Component Type: Solution
Date: Not available
The Eccentex DCM Platform provides an integrated set of tools and features enables rapid agile design capabilities built for Business Users and Analysts to help reduce time to market with rapid application updates to ever-changing environments, regulations and policies.
· Case Type Visual Builder lets you Configure to Change and create re-usable Case Types which contain all the necessary case components to adapt to any type of case.
· Full integrated Document Management and Content Management to scan/capture with OCR, store, organize, search and view documents and content related to a case.
· Process and Task Visual Builders enables advanced Dynamic Case Management of milestones, processes and tasks with intelligent decisions and automation of any event or case interactions.
· Form Visual Builders lets you easily create new Case Forms to capture and view specific case structured and unstructured data, documents, content, service integrations, collaboration, communications, and status.
· True Omni Channel Support for Phone, IVR, e-mail, fax, messaging (text/chat), social, and any integration services.
· Dashboard Visual Builder allows powerful design of Visual Dashboards that provide Business Intelligence of case metrics and predictive analytics to optimize work processes.
· Powerful Security Controls for administering case users’ roles, teams, skills and access permissions to case types, processes, data, components, and services.
· Full case history and audit of all sources of case events and interactions.
· Gives workers the control and insight they need to work faster and more effectively
· Holistic 360-degree case view provides real-time access to documents, structured data, unstructured data like video and social media and more, filtered to provide the right information at the right time.
· Customer 360-degree view of all customer cases, tasks and interactions with the customer providing current and historic status of all cases.
· Easy Integration Services extends Eccentex single interface design with tight integration to capture, perform analytics, comply with governance, enforce policies, comply with regulations, enable mobile connectivity, integrate with other system or cloud deployments and non-Eccentex repositories
· Jump start your DCM solution with a growing portfolio of Industry-specific Solutions available in the Eccentex Marketplace and an advanced network of Eccentex Case Management Business Partners
· Empower worker mobility with Case Manager Mobile App, which provides mobile case workers with the flexibility to surface the right content and action to make the right decisions, whenever and wherever they are.
· Integrated Knowledge Management provides Customers self-service and Knowledge Workers the ability to search for information and common resolutions to requests.
Designing a software application to address the needs of this unstructured workflow process style and complexity of case handling has traditionally limited customers to implementing specialty case management applications or building it themselves. Eccentex DCM Platform with Configure To Change unified environment and tools, enables rapid creation of powerful and Advanced DCM solutions.