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Fraud Investigation

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Product Summary

Eccentex delivers a Fraud Investigation Case Management solution that provides examiners a comprehensive web-based application to initiate and track fraud investigations while managing ongoing case loads. With Fraud Investigation Case Management, users can gather and store electronic and physical evidence, track and report case-related communication, create and search case files, and schedule tasks to make thoughtful decisions. Eccentex also partners with Fraud Detection Analytics providers to deliver a complete end-to-end Fraud Management solution.

Eccentex Fraud Investigation Case Management delivers a complete application to manage fraud investigations by centralizing information and content, streamlining processes, and enabling collaboration designed to improve decision making and knowledge sharing.
• Track and manage fraudulent activities from discovery of inconsistencies to decision making to resolve the case
• Configurable settings such as automatic notifications, case assignments, reminders, follow-up tasks and escalations to ensure that your team performs at its best
• Collect and manage additional fraud information available from both public and private external systems (aliases, similar events, patterns, etc.)
• Setup simple or complex rules to help manage “red flag” indicators
• See detailed event chronology with milestones and case disposition
• Receive notification alerts and track deadlines and tasks according to defined SLA’s
• Route fraud investigation cases through real-time workflow according to process steps, business rules, and other configurable information
• Generate letters and other correspondence to relevant parties throughout the process and capture automatically as case content
• Escalation of fraud of cases and issues for manager’s review and/or approval
• Define security and access controls for each system user
• Generate ad hoc and customized reports on demand

The Fraud Investigation enables easy configuration of security and other business rules to lock down sensitive data, determine user permissions, and capture an audit trail for each stage of an investigation, ultimately delivering a detailed case history report. Fraud Investigation Case Management handles correspondence, contacts, documents, profiles, and follow-ups from a single case file for efficient case management from the moment a fraud investigation is opened until it is closed.  

  • Screenshots
  • Benefits
  • Capabilities
  • AppBase Features

Screenshots

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Benefits

  • Lower risk due to fraud
  • Optimize Fraud Case Work
  • Support for complex investigation flows
  • Detect and prioritize Cases that are more likely to be fraudulent
  • Reduce costs 
  • Case 360-degree view of all fraud related activity and supporting evidence
  • Manage fraud queues efficiently
  • Obtain insights to overall fraud activity and monetary exposure

Capabilities

The Eccentex DCM Platform provides an integrated set of tools and features enables rapid agile design capabilities built for Business Users and Analysts to help reduce time to market with rapid application updates to ever-changing environments, regulations and policies.

·        Case Type Visual Builder lets you Configure to Change and create re-usable Case Types which contain all the necessary case components to adapt to any type of case.

·        Full integrated Document Management and Content Management to scan/capture with OCR, store, organize, search and view documents and content related to a case.

·        Process and Task Visual Builders enables advanced Dynamic Case Management of milestones, processes and tasks with intelligent decisions and automation of any event or case interactions.

·        Form Visual Builders lets you easily create new Case Forms to capture and view specific case structured and unstructured data, documents, content, service integrations, collaboration, communications, and status.

·        True Omni Channel Support for Phone, IVR, e-mail, fax, messaging (text/chat), social, and any integration services. 

·        Dashboard Visual Builder allows powerful design of Visual Dashboards that provide Business Intelligence of case metrics and predictive analytics to optimize work processes.

·        Powerful Security Controls for administering case users’ roles, teams, skills and access permissions to case types, processes, data, components, and services.

·        Full case history and audit of all sources of case events and interactions.

·        Gives workers the control and insight they need to work faster and more effectively

·        Holistic 360-degree case view provides real-time access to documents, structured data, unstructured data like video and social media and more, filtered to provide the right information at the right time.

·        Customer 360-degree view of all customer cases, tasks and interactions with the customer providing current and historic status of all cases.

·        Easy Integration Services extends Eccentex single interface design with tight integration to capture, perform analytics, comply with governance, enforce policies, comply with regulations, enable mobile connectivity, integrate with other system or cloud deployments and non-Eccentex repositories

·        Jump start your DCM solution with a growing portfolio of Industry-specific Solutions available in the Eccentex Marketplace and an advanced network of Eccentex Case Management Business Partners

·        Empower worker mobility with Case Manager Mobile App, which provides mobile case workers with the flexibility to surface the right content and action to make the right decisions, whenever and wherever they are.

·        Integrated Knowledge Management provides Customers self-service and Knowledge Workers the ability to search for information and common resolutions to requests.

 

Designing a software application to address the needs of this unstructured workflow process style and complexity of case handling has traditionally limited customers to implementing specialty case management applications or building it themselves.  Eccentex DCM Platform with Configure To Change unified environment and tools, enables rapid creation of powerful and Advanced DCM solutions.

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AppBase Features

  • The ability to work with Fraud Case entities
  • Working copy of the IFB
  • Investigative Reports
  • Physical Evidences
  • Events
  • Investigation Plan
  • Mechanisms to link cases, references to an IFBs
  • The ability to generate different Reports and Letters
  • The ability to change Case Status
  • The ability to associate different types of objects (subject, auto, boat) with a case
  • The ability to work with notifications
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