Notice of Loss

Eccentex provides

Proven, stable industry-leading Dynamic Case Management technology platform that ensuring operational efficiency
Ability to create and modify dynamic forms, rules and processes without the need for coding or intervention from IT.
Comprehensive, web-based reporting and monitoring tools accessible
Seamless integration with contact center system like Genesys, AVAYA (pop-up screen, click-to-call, call recording)
Intelligent skills-based omnichannel incident routing
Seamless integration to 3rd party systems and legacy systems
In addition, we can customize the solution program further and aggregate a specialized group of agents that can also scale to meet your needs