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Product Summary

‚ÄčEccentex provides 
  • Proven, stable industry-leading Dynamic Case Management technology platform that ensuring operational efficiency
  • Ability to create and modify dynamic forms, rules and processes without the need for coding or intervention from IT.
  • Comprehensive, web-based reporting and monitoring tools accessible
  • Seamless integration with contact center system like Genesys, AVAYA (pop-up screen, click-to-call, call recording)
  • Intelligent skills-based omnichannel incident routing 
  • Seamless integration to 3rd party systems and legacy systems
  • In addition, we can customize the solution program further and aggregate a specialized group of agents that can also scale to meet your needs

  • Screenshots

Screenshots

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