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Incident Management

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Product Summary

Incident Management System is an advanced claims and risk management software system built around the needs of self-insureds, third-party administrators, and all companies that need to track losses and claims.

Solution takes a unique incident-based approach to claims management, which results in a more natural data flow than other systems and allows the software to not only be outstanding at handling claims, but also gears the system for a strong approach to risk management and risk mitigation. Identify root causes of losses, run sophisticated analysis reports, and leverage the data in your enterprise risk management strategy.

Solution designed to handle all types of incidents across many industries. The system is highly customizable and supports tracking claims in many different lines: automobile, workers' compensation, general liability, product liability, security incidents, ordinance violations, thefts, and more!

With Eccentex you can
Capture incidents
Capture complete detail, including: date, time, description, weather/environment conditions, and police information
Unlimited number of parties per incident
Unlimited number of property / assets per incident
Attachment/document management
Coded, date/time-stamped activity log (diary)
Customizable, incident-specific "characteristics" allow capture of a virtually unlimited set of data points with free-form entry or user-defined pick list of options
Vehicle-specific data points captured: make, model, year, VIN, vehicle action, travel lane, passengers, trailers, etc.
Complete at-a-glance history for any employee, person or entity to see history of involvement

  • Screenshots
  • AppBase Features



AppBase Features

  • Supports multi-departments
  • Unlimited incidents/claims
  • Supports SMS/Email notification
  • Accounts Definition
  • Case Management
  • Case/Incident Tracking
  • Time Tracking
  • Services Definition Management
  • Service Level Agreement Management
  • Escalation Process Management
  • Reports and Dashboards.
  • Transactions/Messages log files.
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