Solution that brings your teams together to deliver exceptional customer support
• Intelligent skills-based Omni channel routing (voice, email, chat)
• Manage all your customer interactions and requests in one place, no matter what the source - email, phone or social media.
• Supports the modern social and mobile consumer
• Queuing and workload distribution
• Includes case tracking capabilities
• Integration with Genesys PureCloud, Genesys PureEngage and AVAYA products
• Fully customizable & scalable with a robust customer database
• Built-in workflow engine
• Dashboard performance metrics and reporting
