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Product Summary

Solution that brings your teams together to deliver exceptional customer support
Intelligent skills-based Omni channel routing (voice, email, chat)
Manage all your customer interactions and requests in one place, no matter what the source - email, phone or social media. 
Supports the modern social and mobile consumer
Queuing and workload distribution
Includes case tracking capabilities
Integration with Genesys PureCloud, Genesys PureEngage and AVAYA products
Fully customizable & scalable with a robust customer database 
Built-in workflow engine
Dashboard performance metrics and reporting

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Screenshots

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